We are looking for a Field Service Engineer. 

The Field Service Engineer's (FSE) primary role is to perform services on customer sites: preventive & corrective maintenance, commissioning, installation supervision & modification of UPS systems and batteries. The FSE works on both, on- and off-shore sites, and is in direct contact with the customer. The FSE is the connection between the customer and the Customer Service department.

If hired, must be able to travel to Malaysia or Switzerland for a mandatory 6-week training.

 Main responsibilities:

• Performing installation supervision and commissioning  systems including the batteries.

• Performing preventive and corrective maintenance for UPS equipment including batteries.

• Solving UPS problems at customers’ sites and providing reports on these issues.

• Responsible for identifying and reporting failure modes encountered in the field, as well as for determining the cause of these failures.

• Training customers on equipment operation and maintenance of systems.

• Interacting with customers by phone or face-to-face.

• Representing  in dealing with customer concerns.

• Promoting proactively  services & products, including contracts, spare parts, preventive maintenance, modifications, digital services, etc.

• Keeping databases updated with completed reports & documents.

• Complete work in a safe manner, in charge for the safety onsite, making sure that nobody & no properties are endangered.

• Help generate the regional business by discovering leads and opportunities for  customers.

Secondary duties:

• Help out in the technical support, if necessary.

• Support other teams with expertise on demand, and with pro-active feedback (i.e. sales, test bay, R&D).

• Provide help to secure / improve quality by means of IQ soft entries and othertools.

• 24 hours stand-by on demand.

• Self-Training on existing and new products of the  Portfolio.

• Evaluation of Warranty / Goodwill claims.

Required qualifications:

• Electrical technician with at least 3 years of experience in field services (UPS) or similar experience.

• BS degree of electrical engineering, electronic engineering or equivalent.

• Demonstrated experience in troubleshooting, Level 1 Support (ideal: level 2Support) Remote support for troubleshooting experience in handling

international customers with high expectations.

• Fluency in English

• Strong knowledge of electronic theory to component level / electro-technical education.

• PC knowledge including profound knowledge of typical office applications and networking.

• Good written & verbal communication skills. Ability to have technical conversations with the customer.

• Ability to analyze complex problems.

• Good self-expression, negotiation skills and ability to explain things in a comprehensive and intelligible way

• Cross-cultural knowledge & ability to adapt.

• Valid Passport and Driver’s license.

Preferred qualifications:

• Good written & verbal communication skills in Spanish. Ability to have technical conversations with the customers in Spanish.

• Flexible and high-performance profile.

• Ability to function independently, well organized.

• Structured way of analyzing & solving technical issues independently (with

support when required)

• High level of professionalism and integrity.

• Willingness to travel internationally.

Additional Requirements:

• Travel: Willingness to travel up to 85%, including international travel